Privacy Policy

Privacy Policy

Visitors to our website are subject to the following privacy statement.

We do not log personal data/ information without your input and permission, and when this permission is given, it is not linked to statistical information that we gather.

Web Server Statistics
Our web server makes a record of your visit and logs the following information for statistical purposes:

  • your server IP address
  • the date and time of your visit
  • the pages accessed and documents you downloaded
  • the browser you are viewing the site with
  • the referring URL / website e.g. a search engine

Refund Policy
Please note that we do not have a ‘change-of-mind’ refund policy.
We strongly believe that the services we offer will exceed your expectations.
However, if you do not agree with us, you may apply for a refund via e-mail ( We should receive this email within 24 hours after you have made your purchase. In the email, please provide the following information:

  • First Name
  • Last Name
  • Login details
  • Contact phone number
  • Reason(s) for requesting refund (Please be specific and provide examples)

Any fees incurred as part of the refund (e.g. bank fees) will be deducted from the refund.

Dispute Resolution
Any dispute or difference arising from this agreement, including any questions regarding its validity or termination, and/or refund policy, shall be referred to and resolved by arbitration in New Zealand according to New Zealand law and the current Arbitration Protocol of the Arbitrators’ and Mediators’ Institute of New Zealand Inc. The arbitration shall be done by one arbitrator to be agreed upon by both parties. In the event that no agreement can be reached within 21 days from the date on which the dispute arises, an arbitrator will be appointed by the President of the Arbitrators’ and Mediators’ Institute of New Zealand Inc.


Recording of details
We will only record your email address or other details you provide if you send us a message to request more information, for example by signing up for our newsletter or emailing an enquiry.

Your details will only be used for the purpose for which you have provided them and will never be added to any mailing list without your prior permission. We will not use or disclose your details to a third-party without your consent.

Our Privacy Policy and our approach to privacy adheres to the New Zealand Government’s National Privacy Principles contained within the Privacy Act. If you have a question about our Privacy Policy, or would like to gain access to information we might hold about you, please contact us.